Customer Service Representative

St. Mary's Food Bank is currently seeking a Customer Service Representative to support our busy Agency Services Department. The Customer Service Representative will work in the Home Delivery team and help food-insecure families in Arizona by: Registering families in need for the home delivery program; Follow Up with clients and/ delivery partners regarding delivery error issues or missed deliveries; Facilitating pick up and drop off procedures for third party delivery companies partnering with SMFB; Conducting outreach to organizations that may have large numbers of families in need of food deliveries; Conducting outreach to remind home delivery clients of their upcoming deliveries; Increasing the number of home deliveries by contacting food-insecure families to place them on regular delivery schedules; Reporting impact of food distributions through data management, data analytics, and internal meetings.

Job Duties:

• Expand access for food insecure families to hunger relief programs. Register families in need for the home delivery program on either a one-time or regular delivery schedule based on program requirements.
• Assign daily deliveries to third-party delivery companies based on companies’ requirements, availability, and caseload.
• Facilitate pick up and returns by third-party delivery companies.
• Coordinate communication efforts with scheduled deliveries through a new automated communication system. Conduct research to identify organizations or residential communities that may have large number of families in need of food deliveries but are unable to travel to a food bank.
• Report the impact of food distributions through data entry using a platform called Link2Feed, data management, data analytics, and internal meetings.
• Maintain first-hand knowledge of all USDA programs such as the Commodity Senior Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP).

Qualifications:

• Some College, Bachelor’s Degree preferred
• Demonstrated Customer Service Skills
• Strong Communication Skills
• Strong initiative and ability to work with limited supervision.
• Be a team player with a positive, friendly attitude.
• Basic knowledge of Microsoft Office products: Outlook, Word, Excel, PowerPoint.
• Ability to multi-task with multiple projects at one time.
• Ability to move and/life 30+ pounds on a consistent basis.
• Ability to walk or stand for long periods of times while working food distributions.
• Ability to travel in-state as needed
• Bi-lingual (Spanish) preferred

Pay is $20/hr. St. Mary’s offers a generous compensation package which includes medical, dental, vision, short-term and long-term disability, 401K, PTO, employer paid life insurance, and more!

Please submit your resume and salary requirements to: https://jobs.firstfoodbank.org/