Job Description

Volunteer Engagement Specialist

Department:Volunteer Engagement
Location:Phoenix, AZ

St. Mary's Food Bank Alliance has an excellent opportunity available for a Volunteer Engagement Specialist. Located in our Phoenix office, the Volunteer Engagement Specialist will recruit, retain and engage volunteers as well as contribute to the overall mission of St. Mary's Food Bank Alliance. This position is located primarily at our Phoenix, Arizona SMFBA Knight Distribution Center.

Responsibilities include, but are not limited to:

  • Recruit volunteers throughout the year to ensure St. Mary's Food Bank Alliance (Knight Center) daily operation goals are met. Volunteer groups include: individual volunteers, corporations, schools, DES, Maximus, AARP, Veterans and faith based groups.
  • Welcome all volunteer groups and confirm that registration/orientation is completed.
  • Provide exceptional customer service to all volunteers and clients.
  • Work with production to ensure all daily production goals are achieved.
  • Ensures all volunteers/groups are oriented and trained for all projects & scheduled shift times.
  • Sign off on service hours and timesheets for all volunteers and work program volunteers.
  • Document daily volunteer totals.
  • Send thank you notes and confirmation emails to all volunteer group leads.
  • Assisting with collecting donations from volunteers and other donors, ensuring the donations are processed correctly.
  • Conducting tours within the facility and warehouse.
  • Assisting in all areas with coverage as needed for Del Webb, Knight Center and Surprise.
  • Processing volunteer data using online tracking system (Hands on Connect) and our outlook calendar.
  • Developing, implementing, and maintaining volunteer recognition events.
  • Respond to all correspondence (voicemails and emails) in a timely manner.
  • Collaborating as a team member to ensure all St. Mary Food Bank Alliance initiatives are met.
  • Providing cross-training at all locations.
  • Performing duties and tasks in a safety sensitive environment.
  • Other duties as assigned.

Qualifications

  • Minimum of a High School diploma or equivalent; Associate's or Bachelor's degree is preferred with a focus on Communication or Non-Profit degrees.
  • 1-2 years' experience working with volunteers or in a similar environment.
  • Be able to lift and/or move up to 30 pounds.
  • Experience speaking to large groups.
  • Solid verbal and written communication skills.
  • Intermediate computer skills with Microsoft Office products.
  • Must have the ability to exercise discretion and independent judgment to accomplish the goals and objectives of the Volunteer Engagement Department.

St. Mary's offers a generous compensation package which includes medical, dental, vision, short-term and long-term disability, PTO, employer paid life insurance and more. This is your chance to make a difference. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to: jobs.firstfoodbank.org

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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