Agency Partner Specialist - Mohave County, AZ

Position Summary

The Agency Partner Specialist at St. Mary’s Food Bank is responsible for managing an assigned caseload and serving as the primary point of contact for agency partners in Mohave County, ensuring they have the resources needed for smooth operations. Additionally, this role will collaborate with cross-functional teams to implement growth and development plans, with support from the Regional Supervisor and Manager.

Schedule: Monday through Friday; 8am-4:30pm, although schedule will likely be flexible due to Agency visits.

Essential Functions

• Team Collaboration & Management: Work with the Supervisor to implement team functions, oversee daily tasks, and improve processes.
• Agency Support & Development: Conduct quarterly agency visits, assess agency status, and create growth plans with the Supervisor.
• Resource Coordination: Connect agencies with internal/external resources, oversee implementation, and monitor effectiveness.
• Performance Monitoring: Track agency progress through evaluations, feedback loops, and corrective actions.
• Community Engagement: Represent the organization at events, collaborate with stakeholders, and conduct surveys, interviews, and focus groups.
• Partnership Development: Vet potential agency partners, guide agencies through grant requests, and assist with compliance resolutions.
• Training & Support: Schedule and monitor training, provide technical assistance (Link2Feed, Vivery), and engage other teams as needed.
• Emergency Response: Serve as the primary contact for community crises and coordinating direct agency support.
• Process & SOP Adherence: Contribute to developing and following SOPs, using standardized tools for efficiency.
• Other Duties: As assigned.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of St. Mary’s Food Bank with an excellent service experience.

Scope and Complexity

May interact with all levels of leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and clients.

Physical Demands/Environment Factors

• Requires some sitting with extensive standing, bending, lifting, and walking.
• Must be required to lift up to 20-25 pounds.
• Requires significant use of personal computer, phone, and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• Will require off-site travel across Northern Arizona; including Mohave and Yavapai County

Minimum Qualifications

• Associate degree or bachelor’s degree preferred
• Must have a valid Arizona Driver’s License to visit Agency Partners
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Detail-oriented with a high level of accuracy.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to adapt to changing priorities and handle multiple projects simultaneously.

Skills and Abilities

• Be a Team Player with a positive, friendly attitude.
• Demonstrate excellent customer service skills.
• Ability to use Microsoft Products (Outlook, Excel, Word, Teams, etc.)
• Can work independently with minimal supervision.
• Ability to think creatively and come up with solutions.
• Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
• Exhibit strong attention to detail
• Strong work ethic, ability to learn quickly and adapt to change

Preferred Qualifications

• Bi-lingual in English and Spanish preferred.
• Previous food distribution and non-profit work experience

What we offer:

• Competitive Compensation Package:
  • Competitive Pay, including:
    • Annual Salary: $48,000.00
    • Tuition Assistance
    • Employee Referral Bonus Program
    • 401(k) Retirement Savings Plan with a generous employer match
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to: https://jobs.firstfoodbank.org/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.