Customer Service Representative

The Customer Service Representative will work within the Home Delivery team in assisting our food-insecure neighbors find hunger relief services throughout Arizona, including screening them for Home Delivery eligibility.

Pay starts at $20/hr.

Interested applicants must be able to work the following shift:
Monday-Friday- 9:30am-6pm

Preferred: Bilingual (Spanish)

Job Duties:
* Expand access for food insecure families to hunger relief programs.
* Register families in need for the home delivery program on either a one-time or regular delivery schedule based on program requirements.
* Conduct outreach to remind home delivery clients to their upcoming deliveries.
* Report the impact of food distributions through data entry using a platform called Link2Feed, data management, data analytics, and internal meetings.
* Maintain first-hand knowledge of all USDA programs such as the Commodity Senior Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP).
* Assign daily deliveries to third-party delivery companies based on companies’ requirements, availability, and caseload.
* Facilitate pick up and returns by third-party delivery companies.

Qualifications:
Education: High School Diploma or GED. Some college (preferred).
Work Experience: Minimum three years of demonstrated experience in the customer service field.
Basic Skills: Proficiency in using Microsoft Office software, Microsoft outlook, and Excel. Excellent written and verbal communication skills. Experience in being able to multi-task.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples:
Talking Up to 2/3 of the Time
Sitting Up to 2/3 of the Time
Hearing Up to 2/3 of the Time
Standing Up to 1/3 of the Time
Lifting up to 50lbs Up to 1/3 of the Time
Walking Up to 1/3 of the Time
Driving Less than 1/3 of the Time

St. Mary’s offers a generous compensation package which includes medical, dental, vision, short-term and long-term disability, PTO, employer paid life insurance and more. This is your chance to make a difference. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to: https://jobs.firstfoodbank.org/