Neighbor Services and Volunteer Associate - Chinle, AZ

The Neighbor Services and Volunteer Associate supports daily operations at the Chinle Neighborhood Food Center by providing excellent customer service to visitors, managing neighbor intake and data entry, and maintaining a welcoming environment. This role also coordinates volunteer activities, including recruitment, scheduling, training, and engagement, while handling basic administrative duties and reporting to support overall program success.

Essential Functions:

Neighbor Services and Support

• Provides excellent customer service by greeting Food Bank visitors/callers in a friendly and professional manner.
• Performs neighbor intake using a computer and the online program Link2Feed
• Performs accurate data entry of documents including reports and receipting for all programs.
• Handles call transfers, messages, directions, and referral phone numbers.
• Answer questions about Hunger Relief Services offered at the food bank.
• Maintains all work areas in a clean and sanitary condition, always keeping the lobby and reception area clean and orderly.
• Assists with any other areas of the Chinle Neighborhood Food Center as assigned.

Volunteer Coordination and Support

• Collaborate with the Chinle Neighborhood Food Center Supervisor to support staff and volunteers.
• Assess site-specific volunteer needs, ensure appropriate assignments, and promote engaging experience to maximize retention.
• Schedule and onboard volunteers, provide training, and supervise their activities
• Address and mediate concerns between volunteers or between volunteers and staff.

• Develop partnerships with local agencies to secure a steady flow of corporate and programmatic volunteers (e.g., AARP).
• Facilitate orientations, tours, and volunteer recognition programs.

Administrative and Reporting Duties

• Complete daily, weekly, and monthly reports as necessary.
• Maintain accurate volunteer records using SMFBA’s Volunteer Hub software.
• Prepare monthly reports on activities, initiatives, and outcomes on both Volunteer Strategies and Neighbor Services.
• Handle communications, including email and phone confirmations with volunteer groups.
• Capture volunteer photos for social media and coordinate with the Community Relations team.

Physical Demands/Environment Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples:

Standing Up to 2/3 of the Time

Hearing Up to 2/3 of the Time

Lifting up to 60lbs Up to 1/4 of the Time

Talking Up to 2/3 of the Time

Walking Up to 1/4 of the Time

Sitting Up to 1/4 of the Time

Administrative Work/Meetings Up to 1/2 of the Time

Driving (in a standard vehicle) As Needed

Overnight Trips (within Arizona) As Needed

Minimum Qualifications

• High School Diploma or equivalent, such as a GED.
• One to three years of work experience in a related field or role
• Experience speaking to groups of 10-20+ people
• Ability to follow detailed instructions for tasks required of the associate
• Strong communication (oral and written) skills
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize, and relay information in a meaningful way.

Skills and Abilities

• Be a Team Player with a positive, friendly attitudes.
• Have excellent customer service skills.
• Maintains a strong record of dependability through regular, on-time attendance
• Ability to think creatively and come up with solutions
• Ability to take initiative and work independently to establish and manage work priorities to achieve results.
• Exhibit strong attention to detail
• Strong work ethic, ability to learn quickly and adapt to change

Preferred Qualifications

• Previous administrative or customer service experience preferred
• Fluent in Navajo

What we offer:

• Competitive Compensation Package:
  • Competitive starting pay at $20/hr, including:
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume to: https://www.stmarysfoodbank.org/careers/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.