Sr. Program Administration Manager
Sr. Program Administration Manager
The Community Kitchen, a program of St. Mary’s Food Bank, is a culinary job-training program that provides life skills and food service training for those with barriers to employment. Students gain the skills necessary to get jobs offering livable wages, benefits, and opportunities for advancement through hands-on food service training as well as classroom studies. Classes are offered at our main campus in central Phoenix and offsite at various locations including jails and prisons.
The Sr. Program Administration Manager is a key leader of the Community Kitchen along with the Sr. Kitchen Operations Manager in charge of all kitchen operations and culinary instruction. This position is centrally involved in formulating program policy, services, budget and long-range plans while also directly responsible for day-to-day direction of the Program Administration Team, student support/issues resolution and ensures current processes, procedures and policies are aligned with the program mission and core objectives.
The Sr. Program Administration Manager directs all student services including student recruitment and outreach, student enrollment, life skills instruction and personal development workshops, student performance/development model and coaching, student support services, curriculum development, job search planning and placement in the food service industry, program licensure and program fiscal oversight.
- Leads the development of key program objectives, strategies and metrics to achieve set strategic program goals.
- Monitors and evaluates program administration activities and services according to established standards and procedures to determine if key metrics are being met including student retention and employer partner satisfaction. Identifies opportunities for improvement and resolves any discrepancies.
- Develops and administers procedures, processes, and guidelines to help align all program activities and services with the strategic program goals and license regulations.
- Provides direction, oversight and support to the Program Administration Team in their daily role and responsibilities including by not limited to:
- Implementing recruiting and enrollment strategies necessary to recruit and enroll students who can benefit from the program while achieving set monthly enrollment targets.
- Identifying and delivering needed community resources and assistance to meet student’s unique needs.
- Ensuring life skills curriculum is designed and delivered to accomplish set performance and behavior goals for students to be successful in and out of the workplace. Ensuring curriculum content and presentation is consistently reviewed and updated to meet stated training objectives.
- Providing training/facilitating support and coaching to current facilitators/instructors ensuring subject content is delivered effectively meeting all stated objectives using interactive and engaging teaching/facilitation techniques creating a motivating classroom environment.
- Overseeing job readiness and student placement process ensuring set placement targets are achieved.
- Identifying new placement markets/employer partners and oversee the creation of implementation plans for key strategies.
- Oversees all media content and usage of the Community Kitchen website, Facebook page and all other marketing/outreach materials and mediums to ensure a consistent and accurate message to donors, agency referral partners, potential students, active students, alumni, and employment partners.
- Conducts student interviews and participate in the student selection process as needed.
- Develops, implements, monitors and evaluates the student performance management model including the setting and communicating of performance and behavioral expectations to students; oversees and measures the effectiveness of the performance assessment process; creates performance development plans, and supports/coaches kitchen instructors in delivering performance feedback.
- Provides counseling to students directly at an escalated level to resolve student performance and personal issues hindering program completion and future employment. Monitors the performance improvement process with non-performing students to ensure student success.
- Reviews student complaints and conducts investigations when student concerns are brought forth following the grievance process and communicates findings with the student and staff members involved.
- Reviews, guides and approves staff recommendations for student dismissal. Delivers student dismissals directly to students at an escalated level.
- Creates and monitors yearly program administration budget.
- Bachelor’s degree in human resources, business, organizational development, non-profit management, or equivalent
- Five plus years of progressive management/leadership
- High desire, motivation and comfort level helping at-risk individuals of diverse ethnic and educational backgrounds facing significant personal barriers to achieve greater self-sufficiency in their life through job training and placement.
- A consultative approach inspiring trust in others with a high degree of accessibility and openness to all staff and students.
- Proven ability to handle adversity in a calm, professional, and confident manner.
- Ability to be compassionate and non-judgmental.
- Proven ability to lead and manage a team of skilled professional effectively providing ongoing staff development, effective performance management, and creating a collaborative team environment.
- Able to communicate with a wide range of individuals at varying levels of responsibility.
- Program planning and management with a track record for individual action and leadership.
- Demonstrated project planning and management experience
- Process improvement
- Fiscal management - tracking budget expenses
- Experience gathering, analyzing and using data to develop and assess programs.
- Excellent written and verbal communication skills and the ability to speak persuasively to a variety of audiences including funders, agency partners, staff, students, Senior Staff, and Board Members.
- Must be able to get a Level 1 fingerprint clearance card and pass a background for access to prison/jail.
- Application of pertinent employment laws, rules and regulations as applicable to students
- General knowledge of commercial kitchen operations or food service
St. Mary’s offers a generous compensation package which includes medical, dental, vision, short-term and long-term disability, 401K, PTO, employer paid life insurance, and more!
Qualified candidates are invited to submit their resume and salary requirements to: https://jobs.firstfoodbank.org/