Job Description

Student Benefits & Resource Specialist

Department:Skills Center
Location:Phoenix, AZ

We have an exciting opportunity for the right individual at St. Mary’s Skills Center! St. Mary’s is the first and largest food bank in Arizona helping to feed hungry families throughout Phoenix and nine Arizona counties. The Skills Center provides training and self-development in a supportive environment leading to employment and stability. Please check out our website to learn more about our Skill Center programs:

We are currently seeking a Student Benefits and Resource Specialist to provide direct and initial support to student participating in the Skills Center programs to ensure program completion. This position reports to the Sr. Program Administrative Manager and works in collaboration with the Program Outreach Specialist, Career Services Specialist, and staff instructors. Core responsibilities include front line oversight of student resources and client assistance.

Job Responsibilities/Duties:

Student Resources:

  •  Conducts initial identification of student issues and assesses needs for additional assistance from community resources using the Self Sufficiency Matrix
  •  Maintains list of community resources and provide referral information to students as needed
    •  Dental services, housing, vision care, emergency shelters, domestic violence services, rental assistance, utility assistance, veteran’s services, employment advisors, and other services that might help our students
  •  Networks with other community groups/networks to explore all resources available to students
  •  Attends resource fairs to gather information about resources that may benefit students (ie: free haircuts, dental assistance, housing resources etc)
  •  Communicates community resource information through student bulletin board or other communication means
  •  Coordinates receipt of emergency food boxes and SNAP enrollment for qualified participants
  •  Assists students by providing transportation to appointments and/or meeting when needed
  •  Oversees the acceptance, record keeping, check requests, and halfway house payments for participants using the housing benefit
  •  Works with partners such as Maricopa County and WIOA programs to coordinate payment for individuals who qualify
  •  Assist students with obtaining ID’s or necessary documents to prepare for working

Student Relations & Records:

  •  Assist in creation of development action plan as needed and placed in student file for students that need additional support or resources (Individual Educational Plan)
  •  Facilitates conversations with students and program staff related to student performance and behavior issues and assist in creation of development action plan as needed. Ensures all conversations are accurately documented and placed in student file
  •  Ensures student disciplinary and grievance process is followed including all paperwork is completed accurately and placed in student file
  •  Serves as liaison to students’ case managers, parole officers, etc.
  •  Tracks and monitors student attendance and documents reasons for absences and tardiness.
  •  Maintains student photograph files including headshots and in-action. 

Program Administration:

  •  Assists in prepares administrative reports, professional correspondence and student success stories on a routine and as needed basis
  •  Participates in creating department short and long range plans to ensure student needs are met.
  •  Assists with a variety of program administrative functions as needed


  • Bachelor’s degree in social work, public health, social/behavioral sciences or equivalent and/or three or more years’ experience in social services or student affairs work or related specialty                                                        

Knowledge, Skills, and Abilities: 


  •  Comfortable working one-on-one or in a group setting with a diverse population a majority of the work day
  •  Ability to be compassionate and non-judgmental
  •  Excellent verbal and written communication skills
  •  Excellent organization and time management skills
  •  Detail oriented
  •  Team player
  •  Ability to solve problems and find creative solutions
  •  Proficient in Microsoft Office, Word, Power Point, Excel, Publisher
  •  Ability to manage multiple tasks simultaneously
  •  A strong sense of community involvement and the desire to make a positive difference in the lives of others

Starting pay is $45,000/year. St. Mary’s offers a generous compensation package which includes medical, dental, vision, short-term and long-term disability, PTO, employer paid life insurance and more. This is your chance to make a difference. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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